• Full Support package
    Level 1
    This Package is designed to cover the more complex facilities which utilise some or all of the below items.
    • Falcon Controller and Software
    • Lighting Controls
    • Keypads using Extended Door Controls
    • Telephone / Fax / Email Support. (7:00 am to 5:00pm Queensland Time)
    • Priority Dispatch of Service Technicians. Subject to installers availability
    • Remote Dial-in (Software Not included).
    • Falcon Controller updates.
    • Falcon-Software Updates.
    • Graphics Amendments.
    • Yearly PTI System Health Check.
  • Mid Level package
    Level 2
    This Package is designed to cover a standard facility which utilise some or all of the below items.
    • Door Alarms, inc. Multiplexers
    • More than 4 Keypads
    • Graphics Software
    • Telephone / Fax / Email Support. (7:00 am to 5:00pm Queensland Time)
    • Priority Dispatch of Service Technicians. Subject to installers availability
    • Remote Dial in (Software Not included).
    • Falcon Controller updates.
    • Falcon Software Updates.
    • Graphics Amendments.
    • Yearly PTI System Health Check.
  • Low level Package
    Level 3
    This Package is designed to cover a Basic facility which utilise some or all of the below items.  
    • Falcon Controller
    • Falcon Software
    • Up to 4 Keypads
    • Telephone / Fax / Email Support. (7:00 am to 5:00pm Queensland Time)
    • Priority Dispatch of Service Technicians. Subject to installers availability
    • Remote Dial in (Software Not included).
    • Falcon Controller updates.
    • Falcon Software Updates.
  • No Support
    Level 4
    • $150 per 3 as per signed quote.
    • Any on-site visits will be charged by the hour.